Refund policy

Campaign funds belong to the specified order, cannot be transferred to another user, and return to the original payment method or verified original bank account where supported.

After work starts, management, preparation, document review, creative work, campaign pages, measurement setup, priority work, and other services already begun are non-refundable.

After work starts, only campaign funds that remain unused and are not tied to non-cancellable costs are eligible. Funds already spent on the campaign are non-refundable.

For customer cancellations, only actual non-returned payment, refund, or currency-conversion costs may be deducted, without added margin. The net refund is shown before confirmation. If EYQARO cancels without customer fault, EYQARO absorbs those costs.

Payment becomes available only after the request is approved. If false documents or important changes are later discovered, we may pause or end the campaign and calculate any refund under these terms and the actual costs incurred.